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Please have a read through the following FAQs and if your problem isn’t answered below, feel free to get in touch.

We accept all major cards such as Visa, MasterCard and Amex.

We accept all major cards.

We can accept cheque upon prior approval.  It is worth noting that we have to wait for funds to clear before orders are shipped.  Please factor this into your delivery time. 

For rugs which are in stock, please allow up to 10 working days. For back-orders please allow up to three weeks. Private commissions will take longer and this will depend on the individual project.

If you can’t find what you are looking for, or it’s not quite right don’t hesitate to contact us on
Our dedicated team will be happy to help.

Visit our blog post here

Vacuum your rug regularly on a medium setting. Do not use the vacuum cleaner on the highest setting or this could disrupt the pile. Do not clean with abrasive products, bleach or any other product not designed for carpet or rug cleaning. Do not wet or soak. Please refer to our detailed guidance here.

Our non-slip rug underlay is easy to fit. If you have carpet underneath your rug, put the grey side up. If you have hard flooring under your rug, put the black side up. Please see detailed instructions by clicking here.

You are able to dam and attempt to clean a specific stain or spill, always using specific products manufactured for rug cleaning. However, we recommend leaving carpet washing to professionals. At Ocean Rugs, we offer comprehensive prices for rug washing. Please get in touch with us for more details.

Accidents happen and good quality rugs are designed for everyday use.
First dab the excess of the spill away as soon as possible, or clean away any solids which may further stain the rug or even go into the pile.
Secondly use a specifically manufactured rug cleaning product to clean away any remaining stain. Spending a little time doing this gently will ensure the stain is cleared away without causing pile damage.
Please find a link to our blog entry on rug care at home.

Please communicate to our team as soon as you realise there is a mistake. Should you realise before your rug has been shipped that your measurements are wrong we will endeavour to exchange this for the right size for you without further costs.

If you realise this once the rug has been shipped, unfortunately return costs will have to be covered by yourself as we cannot be held responsible.

Please refer to out terms and conditions for further details.

We aim to complete refunds as soon as possible. But please allow up to 14 days for refunds.
Please refer to out terms and conditions for further details.

Most listed items are in stock. Some of these may be subject to ordering from manufacturer and may take longer to be delivered. We will state this clearly for you at time of purchase.
Please note that custom made products are not in stock and will take longer to manufacture for you than standard items.

Contact Us and let us know what your question is. We’ll get back to you with an answer as soon as possible.

We don’t offer a gift wrapping service but we can ship to an alternate address, should you wish to send an item as a gift.
You can do this by entering a separate delivery address to your billing address or email us direct via the ‘Contact Us’ page on the website with details of who you would like your order sending to.
If you are ordering more than one item, to go to more than one address then please email us at the time of order with instructions. 

Not all items listed are located in one place, which means that some allowance need be made for the preparation and presentation of your order.
Although we will always try and ship your order within 24hr, please allow up to 14 days for delivery to be made.

Yes. Each rug is made with love and care from start to finish. Our rugs are of the highest quality and can last a lifetime following our maintenance guidelines.

We use a range of couriers depending on where you are in the country.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.

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